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Canon USA
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New Contributor
weberdj
Posts: 2
Registered: ‎12-26-2013

Turn Enable bi-directional support on in the printer's Properties dialog box.

I recently installed Windows 8.1.  ever since, I get the following error message

 

Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box.

 

I've looked for the bi--directional support on the printer's dialog box, but to no avail.  Can someone help me?

 

 

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Moderator
Danny
Posts: 238
Registered: ‎07-08-2013

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Hi,weberdj!

So that the Community can help you better, we will need to know exactly which printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

Thanks and have a great day!

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New Contributor
weberdj
Posts: 2
Registered: ‎12-26-2013

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Thank you. My printer is a MX882 Canon multifunctional. It was fine, and after I upgraded to 8.1, I have to change the default from MX882 Inkjet printer to MX 882. Then it will print, but I get the error message in the subject line.
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New Contributor
LindaSue
Posts: 1
Registered: ‎12-29-2013

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

I'm glad to see that I'm not the only one! I updated to 8.1 the other day then started getting the "Enable Bi-Directional Support" message the next day. Oddly, it still prints (I also have an MX882). Eagerly awaiting the response from support. :smileyhappy:

 

Typically, I get a message that my printer is offline, but I think that has more to do with my laptop/wireless to wireless/printer connection than anything else. Usually I can just reconnect my laptop to my wireless--sometimes restart it totally-then it's fine.

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Product Expert
Ebony
Posts: 145
Registered: ‎01-09-2014

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Hello weberdj,

 

Try the following steps listed HERE to Enable Bi-directional support and let us know what happens.


If you need more immediate assistance, please contact our support group: http://bit.ly/ContactCanon

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Product Expert
Ebony
Posts: 145
Registered: ‎01-09-2014

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

[ Edited ]

Hello LindaSue,

 

Try the steps listed in the post above. If the issue still occurs, uninstall / reinstall the updated drivers from HERE.

 

If the issue still persists, please contact our support group: http://bit.ly/ContactCanon

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New Contributor
Raye
Posts: 1
Registered: ‎04-16-2014

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Thank you; this process resolved the issue. I had already reinstalled the driver, but still had the problem. Now, thanks to your info, the printer now works. But I still get the stupid error message. Another reason to hate Windows H8! Oh, well.

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